Forethought’s SupportGPT™ is a generative AI platform designed to automate and enhance customer support processes. Key features and advantages include:

• Solve: Automates answers to common questions across any channel
• Triage: Enriches cases with sentiment and intent, prioritizing and routing based on urgency
• Assist: Empowers agents with relevant knowledge and suggested responses using generative AI
• Discover: Measures ROI, identifies and resolves gaps, and tracks performance in real time

Use cases for Forethought’s SupportGPT™ are ideal for various industries:

• E-commerce: Streamlining customer service for online retailers
• SaaS: Enhancing support processes for software service providers
• FinTech: Improving customer experience in the financial technology sector

Overall, Forethought’s generative AI platform offers efficient and cost-effective customer support solutions across a wide range of industries.